Support
Help with a booking
How to change or cancel a booking, how refunds work, and who to ask about what.
Change or cancel a booking
Your confirmation email has a link to manage your booking. Open it to change the name on the booking or to cancel it.
If you cannot find the email, write to us at info@thebackyardbougie.com from the address you booked with.
Refunds
What you get back when you cancel is set by the venue’s cancellation policy. You see it before you pay and agree to it at checkout. Our Terms & Conditions explain how cancellations and refunds work.
The booking fee
Every booking carries a booking fee of $1.50 + 3.5% per person, included in the total you see before you pay. It is how Bougie Booking is paid.
If you cancel, the booking fee is not refunded. If the venue cancels, you are refunded in full, booking fee included.
The charge on your card
The venue takes your payment, through its own Stripe account, so the charge on your card statement is from the venue, not from Bougie Booking. Refunds come back the same way.
Questions about the night
The venue runs the event. The food and drink, the time, your table, access, and dietary needs are all for the venue to answer, so ask the venue directly.
Reach Bougie Booking
If something went wrong with the booking itself — the booking page, the payment, or the confirmation email — write to info@thebackyardbougie.com.
Run a venue?
If you would like your guests to book this way, tell us about your room and we will come prepared.